Welcome to our FAQ page, where we’ve rounded up answers to the most common questions about our premium western wear and work apparel. Whether you’re a ranch hand, rodeo rider, or just love the western lifestyle, we’re here to help you gear up with confidence.
About Our Products
What types of clothing do you specialize in?
We specialize in durable, authentic western wear including Big & Tall sizes, work shirts, jeans, dress vests, and western-style t-shirts – all built to withstand the demands of ranch work and rodeo life.
Do your clothes run true to size?
Yes partner! We take pride in our true-to-size western wear. However, if you’re between sizes or unsure, we recommend sizing up for work shirts and jeans to allow for movement during physical work.
Are your products suitable for actual ranch work?
You bet! Our apparel features reinforced stitching, durable fabrics, and functional designs specifically made for hardworking cowboys and cowgirls.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your financial security is as important to us as the quality of our western wear.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once shipped, we can’t modify orders.
Shipping & Delivery
Where do you ship to?
We ship worldwide (excluding some Asian and remote regions) from our headquarters in Omaha, Nebraska. We outfit hardworking folks across the globe!
What are my shipping options?
- Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays) before shipping. You’ll receive tracking information once your order is on its way.
Do you provide international shipping with customs documentation?
Yes indeed! Every international order includes clear customs documentation, and we provide duty and tax estimates at checkout so there are no surprises.
Returns & Exchanges
What’s your return policy?
If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Just contact our customer service team at [email protected] – we’ll make it right.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was our error. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Service
How can I contact customer service?
Our Omaha-based team is always ready to help! Reach us at [email protected] for any questions about your order, sizing, or western wear recommendations.
What are your customer service hours?
We’re available Monday through Friday, 8am-5pm Central Time. We aim to respond to all inquiries within 24 business hours.
Do you offer sizing advice?
Sure thing! Our team knows our products inside out and can help you find your perfect fit. Just include your measurements and typical sizing in other brands when you email us.
Still have questions? Don’t hesitate to reach out, partner! We’re here to ensure you get the durable, authentic western wear you need to work hard and ride easy.
Ariat Clothing Shop Team
1436 Crummit Lane, Omaha, US 68102
Email: [email protected]