Howdy Partner!

At Ariat Clothing Shop, we want you to be as satisfied with your western wear as a cowboy is with his trusty steed. If for any reason your purchase doesn’t fit right or meet your expectations, we’re here to help with our straightforward returns and exchanges policy.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note on Final Sale Items: Like a cowboy’s commitment on the trail, some items are final sale. This includes:

  • Dress Vests: Due to their delicate nature and custom sizing
  • Clearance Items: Marked as “final sale” on product pages

How to Return or Exchange

Follow these steps smoother than a well-oiled saddle:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request
  2. Get Approval: We’ll send you a Return Merchandise Authorization (RMA) number and instructions
  3. Pack It Up: Securely package your return with the RMA number clearly visible
  4. Ship It Back: Send to our Omaha headquarters using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service – items lost in transit are the customer’s responsibility.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Want a different size or style? Follow the same return process but specify you’d like an exchange. We’ll ship your new item once we receive the return, with no additional shipping charge if the exchange is for the same product in a different size.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Ariat Clothing Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Size: [Size]
  • Reason for Return/Exchange: [Brief Explanation]
  • For Exchanges: Desired replacement item/size: [Details]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Where to Send Returns

Ariat Clothing Shop
1436 Crummit Lane
Omaha, US 68102

Questions? Our Omaha-based team is ready to help – just holler at [email protected].

Happy trails and happy shopping, partner!
The Ariat Clothing Shop Team