Howdy Partner! At Ariat Clothing Shop, we aim to make your western wear shopping experience as smooth as a well-kept saddle. Below you’ll find all the details about our shipping and returns policies to ensure you’re fully informed before you hit the trail with your order.

Shipping Information

We ship our quality western wear worldwide, though we currently can’t reach some Asian countries and remote areas. Here’s what you need to know about getting your gear:

Order Processing

We’ll get your order ready to ride in 1-2 business days after payment clears. You’ll receive a confirmation email with tracking information once your package ships.

Shipping Options

1. Standard Shipping: ($12.95)
– Carried by trusted partners DHL or FedEx
– Delivery in 10-15 business days after shipping

2. Free Shipping: (Orders over $50)
– Delivered via EMS
– Arrives in 15-25 business days after shipping

Returns & Exchanges

We want you to be as satisfied with your purchase as a cowboy is with his favorite boots. If something isn’t quite right, here’s how we’ll make it right:

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Important Note: Like a cowboy’s word on the trail, some items are final sale and can’t be returned. This includes:

  • Dress Vests: Due to their delicate nature and custom sizing
  • Clearance Items: Marked as “final sale” on product pages

How to Return or Exchange

Follow these steps smoother than breaking in a new saddle:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request
  2. Get Approval: We’ll send you a Return Merchandise Authorization (RMA) number and instructions
  3. Pack It Up: Securely package your return with the RMA number clearly visible
  4. Ship It Back: Send to our Omaha headquarters using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service – items lost in transit are the customer’s responsibility.

Return Address:
Ariat Clothing Shop
1436 Crummit Lane
Omaha, US 68102

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Want a different size or style? Follow the same return process but specify you’d like an exchange. We’ll ship your new item once we receive the return, with no additional shipping charge if the exchange is for the same product in a different size.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Ariat Clothing Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Size: [Size]
Reason for Return/Exchange: [Brief Explanation]

For Exchanges:
Desired replacement item/size: [Details]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Questions?

Our Omaha-based team is ready to help – just holler at [email protected].

Happy trails and happy shopping, partner!

The Ariat Clothing Shop Team